Last updated: 19 April 2022

This Privacy Statement (“Privacy Statement”) explains how Guide Sudios LLC (“GS”, “us”, “we”, or “our”) uses personal information (“Personal Informa tion”) and applies to all users (“users”) who access, view, visit, download, or otherwise  interact with https://guidestudio.com/ (the “Site”). By visiting the Site, you are accepting the practices described in this Privacy Statement. If you do not agree to the  practices, do not access, view, visit, download or otherwise interact with the Site.

GS may, from time to time, in GS’s sole, absolute, and unfettered discretion, up date this Privacy Statement to clarify its practices or to reflect new or different privacy  practices. GS encourages all users to periodically review the Privacy Statement. You are bound by any changes to the Privacy Statement when you use the Site after such  changes have been first posted.

If you have any questions or comments concerning this Privacy Statement, please email cathy@guidestudio.com or write to attn: Cathy Fromet 13110 Shaker Square, Suite 101 Cleveland, OH 44120.

What type of personal information do we collect? 

“Personal Information” is information that can be used to identify, locate or contact an individual.

As applicable, the following is the lawful basis GS relies on to process your Personal Information:

Legitimate Interest means the interest of GS in conducting and managing its business to enable it to give you best service/product and the most optimized and secure interaction. GS makes sure to weigh any potential impact on you (both positive and negative) and your rights before GS processes your Personal Information for its legitimate interest. Unless GS has your consent or is otherwise required or permitted to by law, it will not use your Personal Information for activities where the impact on you overrides GS’s interests.

Personal Data

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include items such as, but not limited to:

First and last name

Email address

Phone number

Your current company and job title

Details about your company, such as industry, number of employees and website URL

Details related to the nature/reason of your inquiry

Usage Data

GS automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps GS analyze and understand how the site works for users.

How do we collect personal information?

Tracking Technologies

GS implements cookies to store user information and track user activities. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information. Cookies enable GS to monitor your activity across sessions of interaction between your device and the Site.

This site uses different types of cookies. Some cookies are placed by third-party services we use to analyze our website usage, like Google Analytics and HubSpot. Some cookies are placed by third-party services we use to deliver content on our website, like embedded media players from YouTube or Vimeo.

Form Submissions

If and when you provide Personal Information while filling out a form on our website, such as downloading a gated content offer, submitting a quote request or signing up for blog updates.

Employee Interaction

If and when you contact a GS employee via telephone, email, or other methods of communication.

What do we do with the data we collect?

GS may use Personal Information to enhance your user experience, to help GS better understand you, to help GS customize offers, blog topics, or posts that may be of interest to you and to help GS otherwise enhance the Site.

GS may use Personal Information to:

Identify and authenticate users;

Facilitate transactions;

Operate and improve the Site;

Connect with you on social media (such as Facebook, LinkedIn, or Twitter);

Contact you by phone or email;

Personalize and continually improve users’ GS experience;

Provide you with suggested information based on variables such as stated preferences, interests, business activities, and/or location;

Send you technical notices, updates, alerts and support and administrative messages service bulletins, or marketing;

Evaluate additional services, items, or offerings that may be of interest to users;

Track transactions and perform other analytics;

Communicate and provide additional information that may be of interest to you about GS partners or third parties; and

Manage GS everyday business needs such as Site administration, communication management, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use or to comply with the law.

To determine the appropriate retention period, GS considers the type and volume of the information, the negatives that can result from un-permitted access to such information, why GS gathers such information and the availability of achieving the goals of such gathering through alternative means.

When might we disclose your personal information to third parties?

Reasons to Disclose Personal Information

GS will not disclose your Personal Information to third parties without your explicit consent, except as specified in this Privacy Statement. GS will disclose your Personal Information when:

Working with companies and service providers (i.e. HubSpot, Salesforce.com, or other companies that process billing, website hosting, or analytics performance).

GS employs other companies to perform tasks on GS’s behalf and therefore GS must share your Personal Information with these companies to provide services to you. Examples include but are not limited to processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service.

Enforcing GS’s rights or protect GS property and intellectual property;

Protecting the rights, property or safety of others, investigate fraud, respond to a government request.

GS believes in good faith that it must disclose such information to prevent imminent physical harm or financial loss.

GS believes in good faith that it must disclose such information to commence an investigation or take action regarding illegal activities or suspected fraud.

GS believes in good faith that it must disclose such information per auditing, compliance, and corporate governance functions.

GS believes in good faith that it must disclose such information to defend GS in litigation or a regulatory action.

GS believes in good faith that it must disclose such information, or advised to do so by law, such as in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate.

Selling of Personal Information

GS will not sell your Personal Information to third parties unless GS is in the process of entering into a merger with another business, acquisition of another business, or the sale of all or a portion of GS’s assets and the information is needed to support the sale or transfer of business assets.

Limitations from Third Parties

This Privacy Statement only governs when and why GS discloses Personal Information. This Privacy Statement does not apply to the practices of third parties that GS does not own or control, or individuals that GS does not employ or manage. The use of your Personal Information by third parties that you access through the Site is governed by the privacy policies of such parties and is not subject to GS’s control. GS is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the GS Site. GS encourages you to ask questions before you disclose your personal information to others.

Non-Personally Identifiable Information

GS may disclose information about you that is not personally identifiable. For example, GS may provide our partners, (such as HubSpot or Salesforce.com), or other third parties with reports that contain aggregated and statistical data about GS users.

Security Of Data

GS strives to use commercially acceptable means to protect your Personal Information, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure and therefore GS cannot guarantee absolute security of your personal information. GS strives to maintain a system that reasonably safeguards Personal Information and has put in place appropriate security measures to accomplish the foregoing.

How can you control what information is collected and used?

While GS does need to gather certain information to make your experience personalized and to conduct transactions for you, GS wants to give you the ability to control how your information is provided and shared.

If GS is relying on your consent for certain activities, you have the right to withdraw you consent at any time by contacting GS at rachel (at) guidestudio (dot) com.

Email Preferences

For various reasons, GS may contact you about our services or your activity. For marketing messages, an unsubscribe link will be provided to manage subscription preferences.

Cookies and Tracking Devices

Upon visiting GS’s site for the first time (or after a clearing a browser’s cache) you will be shown a notification. You may click “accept” to clear the notification. However, we will, by default, use cookies when you visit our site.

The notification states: “As you probably guessed, our website uses cookies to improve your user experience. If you want to read more, check out our privacy policy. Otherwise, by continuing to use our site, you agree that you’re cool with that…even if chocolate chips aren’t involved.”

If you would like to decline cooking tracking, you can manage how your browser handles cookies and other tracking devices by adjusting the privacy and security settings on your browser. If accessing GS by a mobile device, you may manage the information your mobile device shares, such as cookies, tracking technologies, and location information, by adjusting your mobile device privacy and security settings.

I’m an EU citizen…how do you comply with GDPR?

In certain circumstances, you have the following rights under data protection laws in relation to your Personal Information:

Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information GS holds about you and to check that GS is lawfully processing it.

Request correction of the Personal Information. This enables GS to have any incomplete or inaccurate data held about you corrected, though GS may need to verify the accuracy of the new data provided.

Request erasure of Personal Information. This enables you to ask GS to delete or remove Personal Information where there is no good reason for GS continuing to process it. You also have the right to ask GS to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where GS may have processed your information unlawfully or where GS is required to erase your personal data to comply with local law. Note, however, that GS may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to gathering of your Personal Information where GS is relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to gathering on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where GS is gathering your Personal Information for direct marketing purposes. In some cases, GS may demonstrate that it has compelling legitimate grounds to gather your information which override your rights and freedoms.

Request restriction of gathering of your Personal Information. This enables you to ask GS to suspend the gathering of your personal data in the following scenarios: (a) if you want GS to establish the data’s accuracy; (b) where GS’s use of the data is unlawful but you do not want GS to erase it; (c) where you need GS to hold the data even if GS no longer requires it as you need it to establish, exercise or defend legal claims; or (d) you have objected to GS’s use of your data but GS needs to verify whether it has overriding legitimate grounds to use it.

Request the transfer of your Personal Information to you or to a third party. GS will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for GS to use or where GS used the information to perform a contract with you.

Withdraw consent at any time where GS is relying on consent to gather your Personal Information. However, this will not affect the lawfulness of any gathering carried out before you withdraw your consent. If you withdraw your consent, GS may not be able to provide certain products or services to you. GS will advise you if this is the case at the time you withdraw your consent.

Anything else?

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Statement, Privacy Policy, and/or Terms of Use of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers and third-party systems.

Changes To This Privacy Statement

You are advised to review this Privacy Statement periodically for any changes. Changes are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Statement, please contact us:

By email: cathy@guidestudio.com

By mail: 13110 Shaker Square, Suite 101, Cleveland, OH 44120