Progressive Field Wayfinding

Case Study

Pedestrian Signage, Sign System, Wayfinding Assessment

Progressive field is a major league baseball ballpark located in downtown Cleveland, Ohio. Home to the Cleveland Indians for more than 20 years, the ballpark has seen its fair share of glory and heartbreak. With some areas of the stadium outdated, Progressive Field is championing a series of renovations that are making game-day a one-of-a-kind, can’t-miss experience for fans.

Challenge

Cleveland’s Progressive Field delivers tradition and nostalgia to millions of loyal fans, but like many stadiums, it was inherently challenging to navigate. The old signage pointed fans in too many directions, fostering anxiety in a crowded environment.

“I spent a lot of time on the concourses looking for people who got lost. People often weren’t able to find the Terrace Club or other key destinations.”

Dennis Lehman,EVP, The Cleveland Indians

Progressive Field Directory

In addition to new directionals and identification signage, maps and directories were made to help visitors find their way around the ballpark.

Solutions

  • A wayfinding strategy built on the concept of “districting” (zoning) so that fans can orient themselves within the stadium, instead of by street names on the exterior of the stadium.
  • A signage system that walks fans through the entire ballpark journey, with signs that are needed at each stage of a fan’s visit. From approaching the stadium to getting back to their car, and all the stops along the way.
  • Updated signage to reflect a blend of Tradition and Grit, while utilizing the team’s recognizable navy, red and grey color palette for an on-brand look and feel.
  • Messaging strategy for signage that is flexible enough to account for the fact that renovations are completed in stages, rather than all at once. This allows the wayfinding strategy to be replicated throughout the stadium as updates progressed.

“The new signs share the same color scheme as the old ones, which is good since we didn’t update everything at once. This way everything is consistent throughout the renovation” said Lehman. “We’ve refreshed the main concourse, and our next challenge is the upper deck; it hasn’t been refreshed yet and you can see the difference!”

Dennis Lehman,EVP, The Cleveland Indians

Photo Gallery

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